Effective Date: April 20th, 2025

These Terms of Service (“Terms”) govern your access to and use of the website, forms, and services offered by Concrete Internet Marketing (“we,” “us,” or “our”). By using our site or engaging with our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or submit your information.


1. Services

Concrete Internet Marketing provides digital marketing services, including but not limited to:

  • Marketing strategy and consultation

  • Website and funnel development

  • CRM and automation setup

  • Online advertising management (e.g., search, social media)

  • Lead generation and data capture systems

  • Performance reporting and analytics

All services are tailored and delivered on a per-client basis, with scope, pricing, and deliverables agreed upon in writing before project initiation.


2. Client Responsibilities

As a client, you agree to:

  • Provide accurate, timely, and complete information when requested

  • Review and approve deliverables within a reasonable timeframe

  • Comply with all applicable laws and regulations related to your business

  • Maintain access to any platforms or logins required for campaign success

Failure to provide necessary access or feedback may impact timelines and results and may not be grounds for a refund.


3. Communication & Consent

By submitting a form, scheduling a call, or otherwise engaging with our site, you consent to receive communication from us via:

  • Email

  • SMS

  • Phone call

These messages may include service-related information, follow-up, or promotional content. You may opt out at any time by following the instructions in the communication (e.g., “unsubscribe” link in email or texting “STOP” to opt out of SMS).


4. Payments & Refunds

Payment terms will be defined in your service agreement or invoice. All sales are final unless otherwise specified. Because our services are tailored and strategy-based, we do not offer standard refunds once work has begun or assets have been delivered.

Ongoing subscriptions or retainers may be canceled with[x] days’ written notice, per the terms in your agreement.


5. Use of Third-Party Tools

To provide the best experience and results, we may use third-party platforms for advertising, analytics, automation, CRM management, and data enrichment. These platforms operate under their own terms and privacy policies. By using our services, you acknowledge and accept the use of such tools.


6. Data & Privacy

We take privacy seriously. For full details on how we collect, store, and protect your data, please review our Privacy Policy.

You are responsible for ensuring that any data you collect from your customers via forms, integrations, or other methods complies with applicable laws, including obtaining consent when required.


7. Intellectual Property

Unless otherwise agreed in writing, all custom designs, funnels, strategies, and campaigns we create remain the intellectual property of Concrete Internet Marketing until full payment has been received.

Once paid in full, you retain the right to use all delivered assets for your business purposes. You may not resell, reproduce, or distribute our work without written permission.


8. Limitation of Liability

We do our best to deliver exceptional results, but we cannot guarantee specific outcomes such as increased sales, rankings, or return on ad spend. You agree that Concrete Internet Marketing is not liable for:

  • Loss of data

  • Decrease in business performance

  • Platform or ad network issues beyond our control

  • Indirect or consequential damages

Total liability is limited to the amount paid for the specific service giving rise to the claim.


9. Termination

We reserve the right to terminate a project or working relationship if:

  • You violate these Terms

  • There is a breach of contract

  • You engage in abusive or unethical behavior

Any unpaid work completed prior to termination will remain billable.


10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a new effective date. Continued use of our site or services after updates constitutes acceptance of the revised Terms.


11. Contact Us

If you have any questions or concerns about these Terms, please contact:

Concrete Internet Marketing
Website: https://www.concreteinternetmarketing.com
Email: customerservice@concreteinternetmarketing.com